Can I return an item if I change my mind?
We kindly ask that all purchases be made carefully, as we do not offer returns for change of mind.
Please check the size guides provided on each item before purchasing.
If you have any questions before buying, feel free to reach out to queries@odumak.com.au.
What if the item I received is faulty or damaged?
If an item arrives faulty, damaged, or incorrect, please let us know as soon as possible.
We will happily arrange a replacement or full refund at no extra cost, including return shipping.
How do I return a faulty or damaged item?
Simply contact our customer service team at returns@odumak.com.au.
We will provide all instructions for your return, including a shipping label
so the return can be sent back to us at no cost to you.
Who pays for return shipping on a faulty or damaged item?
For items that are faulty, damaged, or incorrect, we cover all return shipping costs.
A return label will be provided so you can send the item back to us at no cost.
What if the item I want is out of stock?
Some items are limited and curated in small quantities. If an item is out of stock,
please sign up for restock notifications or contact us at queries@odumak.com.au.
Can I have my order gift-wrapped?
All Odumak items are gently wrapped in simple, eco-friendly packaging, ready for gifting at no extra cost.