Thank you for shopping with us! Please read our exchange and return policy carefully.
Your Consumer Rights
Under Australian Consumer Law, you have the right to a replacement or refund if the item you purchased is faulty, damaged, or does not match the description. These rights are in addition to any store policies we have.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us know as soon as possible after receiving your package. We’ll happily arrange a replacement or refund at no extra cost to you, including return shipping.
How to Return Faulty or Incorrect Items
- Contact our customer service team at returns@odumak.com.au to notify us of your return for a faulty or incorrect item.
- For faulty or incorrect items, we’ll provide all the information you need, including a shipping label for the return delivery.
Refunds
Refunds for faulty or incorrect items are usually processed within 7 business days
after we receive the returned items.
Shipping Costs
If the item is faulty or incorrect, a return label will be provided at no cost to you.
Contact Us
If you have any questions about your order, exchanges, or returns,
we’d love to hear from you at returns@odumak.com.au.